The travel and tourism industry adapted to COVID by swiftly embracing contactless payments. This accelerated integration has made this technology the norm, where customers exclusively engage in most merchant interactions digitally, thereby providing a stress-free secure experience.
Touristic Services and Contactless Payments
Customers now anticipate digital services when traveling due to post-pandemic expectancy. Its immediate growth across the travel industry has strained smaller businesses, as they lack the assets and resources needed to meet those expectations.
Travel industry veterans are sick of complaints about how long it takes credit card processors to pay out transactions. The truth is that manual customer processing takes up a huge chunk of a business’s operations. Physically processing client information, hiked travel transaction values, and working on outdated systems takes up most of this time.
State-of-the-art hardware and software are now crucial to thriving in the industry. This new technology can support staff in monitoring and issuing transactions immediately without delay, while customer-to-merchant interaction is taken care of at a self-service kiosk. Cutting operational costs and improving customer convenience.
Alternative Payments’ Future
To advance, the travel industry needs to prioritize payments as many other shifting industries have done in the past. The availability of contactless payments, digital wallets, and Buy Now Pay Later services has greatly increased customer expectations. They anticipate a convenient, simple payment experience, and won’t book a hotel that lacks these new features. If you can’t meet these needs, customers will flock to competitors who offer these options.
An omnichannel end-to-end payment solution is the competitive edge hotels have been searching for. It assists in managing online booking fees and accommodation deposits, speeding up the collection of fees, and easily tracking customer data.
Payment Processing Internationally
Providing the option to pay in a different language or different currency is a must-have. These services open the door to reaching as many customers as possible, either locally or globally. Services like multi-language payment breaks down language barriers by allowing customers to pay in their native language, and multi-currency payments allows your customers to make payments in their preferred currency.
Integrating Dynamic Currency Conversion (DCC) takes international payment convenience to the next level. Allowing customers to pay in their preferred currency, which gets automatically converted to the business’s currency of operation. Full transparency is prioritized, with exchange rates and outlying fees laid out clearly on the point-of-sale (POS) Terminal.
Secure End-to-end Payments
The immediate benefits of alternative payments also extend to your business. With bookings and last-minute cancelations on the rise, the manual process can’t keep up with the pace of the industry. Secure end-to-end transactions are processed faster due to their consolidated quality, making them much more reliable. So, hotel staff can act quickly, easily accepting payments, and issuing refunds.
Real-time transaction data is tracked via the centralized system. Individual client visibility allows businesses to tailor their support, and opportunities to specific customers. This in turn opens the door to genuine loyalty and growth.
Businesses can take the time saved on unnecessary admin to focus on real high-priority tasks. Systemizing operations will positively reflect on the actions of your team, painting your customer service operations in a seamless and flexible light.
Automated routine payment technology is now essential to the travel industry. The time saved, and cost cut drastically improves your productivity in collecting customer payments. Whether it’s Omnichannel services supporting the staff with reliant monitoring via Multi-language currency software breaking down the language barrier between customers, or self-service kiosks greatly improving customer satisfaction. All these features slowly carve away the time your team needs to take care of pertinent hotel operations and increase efficiency across your business.
The Service of Digital Payments
Whether it’s furthering convenience for your customers, or refining operations for your team, there’s little the integration of contactless payment solutions can’t improve. Implementing these solutions has streamlined operations across most of the travel industry, and early adopters of contactless payments will undoubtedly have the advantage in a post-pandemic future
Revitpay is a payment processing solutions company that can expedite the integration of these services. Contact us today to find out how you can improve your hotel business.