Ecommerce integrations make running your eCommerce site possible. Integrations are used to connect your online business to third-party services. They give businesses the ability to take payments, manage shipping, track inventory, and more.
Choosing which integrations to implement can be overwhelming. Additionally, there are countless different integration brands. Then, you will need to plug them into your website from the back-end. Understandably, small businesses may not have the time or tech support to do this.
What is the alternative? You can keep it old school and use manual entry. Some businesses may even have online systems in place, but they’re slow and inaccurate.
Or, you can call your merchant account provider Revitpay for tech support. Our integrations team knows how to boost your eCommerce site through the latest integrations.
What kind of integrations are used for successful eCommerce websites? There are a few common ones that can replace outdated systems and manual entry.
Customer Relationship Management Integration
CRMs are databases of a business’s clientele information. Basic data such as phone numbers, emails, and past purchases are stored here. It can also track the last time a company touched base with the customer. Advanced CRMs can analyze for potential leads within the database.
CRM is used exactly for what its name says: managing customer relationships. We all know how it feels when you have to contact a customer service department. There is a great chance of the team bouncing you from one representative to another.
At times, phone tag is inevitable. But you know how frustrating it is when you have to repeat the same information to every rep you talk to.
A good CRM prevents cluelessness from eroding a customer service department. CRM software can automatically keep tabs on when a client called and their issue. Representatives will still keep notes. But, it’s easier to solve customer issues when all of their information is in one place.
Additionally, customer vaults complement CRM technology by separating confidential and sensitive data.
CRMs are essential to providing high-quality customer service, and they are available as an integration.
Other CRM Uses
- Create and send marketing specific to each client;
- Analyze for potential leads and opportunities;
- Track tasks;
- View customer activity history.
A shopping cart integration is the backbone of a customer’s ordering experience. This is where you can handle orders and manage payments. There are various features that the shopping cart supports.
- Payment Gateways: A payment gateway is an eCommerce cash register. It is the middleman between a sale and your payment processor. Gateways help verify transactions by screening for fraud. Some like Revitpay’s offer complimentary fraud protection.
- Shipping Gateways: After the transaction, comes the delivery. Providing your client with timely delivery and accurate estimates is easy with a shipping gateway.
- Inventory Management: Automating your inventory when you have a wide product variety will make tracking much easier. These integrations can automatically reorder stock and predict which items will have more customer requests.
- Accounting Management: Integrations can connect to your inventory and invoices to automate accounting. You can depend on the accuracy and save time by using accounting integrations instead of using manual methods.
Revitpay’s Integration Team
We understand that sometimes it doesn’t make sense to spend money and time putting together a tech team. You can use Revitpay’s integration team as your own. We will equip your eCommerce website with the appropriate plug-ins so that your customers can have the ultimate user experience.